# Imprint ## Imprint for Solaris SE ### Address Solaris SE Cuvrystraße 53 10997 Berlin, Germany ### ADAC Kreditkarten-Service (only for ADAC credit card holders) ADAC Kreditkarten-Service Solaris SE Postfach 1149 35607 Aßlar Phone.: +49 89 76 76 17 50 (24-hour-service) or contact us via the [Kontaktformular](https://faq.adac-kreditkarte.de/hc/de). ### Customer Support Contact Tel: +49 30 837 97775, Opening Hours: Monday-Friday, 13:00 to 15:00 Email: Please contact us via our [Help Center](https://support.solarisgroup.com/hc/en-us) **For potential collaboration inquiries, please click [here](/content/en/survey/index.html).** **For Spanish customers** Tel: +34 800 000 043 (Toll Free), Opening Hours: Monday-Friday, 13:00 to 15:00 ### General inquiries / Contact Tel: +49 30 837 97775 Fax: +49 (0)30 232 5678 999 ### Legal Representatives Management Board: Steffen Jentsch, Dr. Matthias Heinrich Chairman of the Supervisory Board: Yasuhiro Fujiki ### Supervisory Authorities German Federal Financial Supervisory Authority (BaFin) Graurheindorfer Straße 108 53117 Bonn, Germany and Marie-Curie-Str. 24-28 60439 Frankfurt am Main, Germany Website: [www.bafin.de](http://www.bafin.de/) European Central Bank Sonnemannstraße 20 60314 Frankfurt am Main, Germany ### Commercial register and VAT registration number Register court: Amtsgericht (Local Court) Berlin Charlottenburg Company registration number: HRB 248259 B VAT registration number: DE301501229 ### Insurance services Solaris SE (Insurance Intermediary Register No.: D-BANT-EGKEN-13) is registered in the Intermediary Register as an insurance agent with a license pursuant to Section 34d (1) GewO at the Berlin Chamber of Industry and Commerce. The registration can be checked as follows: [http://www.vermittlerregister.info/](http://www.vermittlerregister.info/) **Licensing and supervisory authority** Berlin Chamber of Industry and Commerce Fasanenstr. 85 10623 Berlin Telephone: 030 31510-0 E-mail: [service@berlin.ihk.de](mailto:service@berlin.ihk.de) [https://www.ihk.de/berlin/](https://www.ihk.de/berlin/) **Legal job title** Insurance agent with permission according to §34d Abs. 1 GewO Registration number: D-BANT-EGKEN-13 Berlin Chamber of Industry and Commerce Fasanenstr. 85 10623 Berlin **Professional regulations** - Section 34d of the Trade Regulation Act (GewO) for insurance brokers and insurance consultants - Sections 59 - 68 of the Insurance Contract Act (VVG) - Section 48b of the Insurance Supervision Act (VAG) - Ordinance on Insurance Brokerage and Consulting (VersVermV) ### Foreign Account Tax Compliance Global Intermediary Identification Number (GIIN): V2UCSB.00000.SP.276 ### Complaints procedure You can contact us with your complaint by the following means: **Customers of German branch** **Internal Complaints Office:** - Tel: +49 30 837 97775, Opening Hours: Monday-Friday, 13:00 to 15:00 - Email: support[at]solarisgroup.com - In writing: Solaris Customer Support / Complaints Management, Cuvrystraße 53, 10997 Berlin, Germany Furthermore, you have the following out-of-court options: **Supervisory Complaint to BaFin:** You have the option to complain to the Federal Financial Supervisory Authority (Bundesanstalt für Finanzdienstleistungsaufsicht - BaFin), Graurheindorfer Straße 108, 53117 Bonn, Germany, regarding violations of the Payment Services Supervision Act (Zahlungsdienstleistungsgesetz - "ZAG"), §§ 675c to 676c BGB or Article 248 of the Introductory Act to the German Civil Code (Einführungsgesetzes zum Bürgerlichen Gesetzbuch –"EGBGB"). **Conciliation Body at BaFin:** For the resolution of disputes related to provisions of the German Banking Act (KWG) concerning banking business pursuant to § 1 para. 1 sentence 2 KWG or financial services pursuant to § 1 para. 1a sentence 2 KWG, as well as disputes related to the German Investment Code (KAGB), you may contact the conciliation body (Schlichtungsstelle) at the BaFin, Department VBS 12, Marie-Curie-Straße 24-28, 60439 Frankfurt am Main, Email: [schlichtungsstelle@bafin.de](mailto:schlichtungsstelle@bafin.de), Website: [www.bafin.de/schlichtungsstelle](http://www.bafin.de/schlichtungsstelle). **Conciliation Body at Deutsche Bundesbank:** In addition, you may contact the conciliation body (Schlichtungsstelle) at the Deutsche Bundesbank (German Federal Bank) for the out-of-court settlement of disputes concerning payment services contracts. The complaint should be addressed to: Schlichtungsstelle bei der Deutschen Bundesbank, Postfach 10 06 02, 60006 Frankfurt am Main, E-Mail: [schlichtung@bundesbank.de](mailto:schlichtung@bundesbank.de), [www.bundesbank.de/schlichtungsstelle](http://www.bundesbank.de/schlichtungsstelle). [Solaris’ principles for dealing with complaints](/content/information/complaints-principles/index.html) **Customers of French branch** - Email: reclamations[at]solarisgroup.com - In writing: Solaris SE, Succursale France, Service Réclamation, 7 rue Meyerbeer, 75009 Paris, France Please refer to the complaints procedure for France under the following links: Français: [Réclamations client et Service des réclamations de Solaris SE - Succursale française](/content/information/reclamations/index.html) English: [Customer complaints and the Customer Complaints Department at Solaris SE - French Branch](/content/information/reclamations-en/index.html) **Customers of Italian branch** - Email: reclami[at]solarisgroup.com - Certified e-mail (Posta Elettronica Certificata or PEC): [reclami@pec.solarisbank.it](mailto:reclami@pec.solarisbank.it) - In writing: Solaris SE, Succursale Italiana, Via Pola, 11, 20124 Milano (MI), Italia Please refer to the complaints procedure for Italy under the following links: Italiano: [I reclami dei clienti e l'Ufficio Reclami di Solaris SE - Filiale Italiana](/content/information/reclami/index.html) English: [Customer complaints and the Customer Complaints Department at Solaris SE - Italian Branch](/content/information/reclami-en/index.html) **Customers of Spanish branch** - Email: reclamaciones[at]solarisgroup.com - In writing: Solaris SE, Paseo de Recoletos 5, 28004 Madrid, Spain Please refer to the complaints procedure for Spain under the following links: Español: [Reclamaciones y Servicio de Atención al Cliente de "Solaris SE", Sucursal en España](/content/information/reclamaciones/index.html) English: [Customer complaints and the Customer Complaints Department of "Solaris SE", Sucursal en España](/content/information/reclamaciones-en/index.html) Annex: [Regulation of the complaints management department/Reglamento de funcionamiento del servicio de atención al cliente](/content/information/reclamaciones-anexo/index.html) ### Publication of reports [Read our disclosure report 2024 (in German) here.](/content/reports/offenlegungsbericht2024/index.html) [Read our individual accounts 2023 (in German) here.](/content/reports/jahresabschluss2023/index.html) [Read our Group accounts 2023 (in German) here.](/content/reports/konzernabschluss2023/index.html) [Read our disclosure report 2023 (in German) here.](/content/reports/offenlegungsbericht2023/index.html) [Read our individual accounts 2022 (in German) here.](/content/reports/jahresabschluss2022/index.html) [Read our Group accounts 2022 (in German) here.](/content/reports/konzernabschluss2022/index.html) [Read our disclosure report 2022 (in German) here.](/content/reports/offenlegungsbericht2022/index.html) [Read our disclosure report 2021 (in German) here.](/content/reports/offenlegungsbericht2021/index.html) [Read our annual report 2021 (in German) here.](/content/reports/geschaeftsbericht2021/index.html) [Read our disclosure report 2020 (in German) here.](/content/reports/offenlegungsbericht2020/index.html) [Read our annual report 2020 (in German) here.](/content/reports/geschaeftsbericht2020/index.html) [Read our disclosure report 2019 (in German) here.](/content/reports/offenlegungsbericht2019/index.html) [Read our disclosure report 2018 (in German) here.](/content/reports/offenlegungsbericht2018/index.html) [Read our disclosure report 2017 (in German) here.](/content/reports/offenlegungsbericht2017/index.html) [Read our disclosure report 2016 (in German) here.](/content/reports/offenlegungsbericht2016/index.html)